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What is the warranty of the products?

Limited Warranty

Silver Ticket Products warrants each product (For a warranty of the Used Acceptable and Like New products Click Here) to the original purchaser for a one year parts only warranty.  The warranty period starts the day the product is delivered by the shipping provider through which Silver Ticket Products shipped the product.  

Warranty is only valid if the product was purchased directly from our authorized sales channels: Amazon (seller name: silverticketproducts), eBay (seller name: silverticket), Newegg (seller name: Silver Ticket Products) or Silver Ticket Products Online Store ( The warranty is NOT valid if purchased from a seller other than Silver Ticket Products on any of these sales channels. Silver Ticket Products will not warranty products that are purchased from a "third party" seller, even if the seller originally purchased from Silver Ticket Products. The warranty is non-transferable.

The warranty does not cover any damage caused during shipping.  Silver Ticket Products will ship replacement part(s) to replace the defective part(s) received, Silver Ticket Products will not ship and replace a whole product.

No refunds, discounts or payments will be given for inconveniences, wrong measurements or damages caused to the product(s) or part(s) by the customer.  Silver Ticket Products recommends checking the product(s) and part(s) thoroughly before assembling or installing yourself, or having a paid installer or contractor assemble and install the product(s) and part(s).  

Part(s) and product(s) destroyed by sloppiness and carelessness during assembly and install do not qualify for warranty.  

Parts destroyed or lost during shipping will not qualify for warranty, but if small parts are destroyed or lost, Silver Ticket Products at its choice will ship replacement parts.  If the whole product is lost or destroyed during shipping please contact the website or dealer the product was purchased from.  

Part(s) and product(s) assembled then disassembled voids the warranty.  

Part(s) or product(s) not used within their intended use voids the warranty.  Any sloppiness or damage caused during use because of misuse voids the warranty.  

Used and Like New product(s) sold by Silver Ticket products have a 30 day parts-only warranty.

For information on obtaining warranty of a product please click here.

Warranty Procedure

Repairs:The End-User must contact Silver Ticket Products regarding any eligible Product to be repaired during the Warranty Period. Upon receiving the warranty request Silver Ticket Products will ship the Silver Ticket Products approved replacement parts to the End-User.

Returns:Contact the authorized retailer regarding their specific Return Period and procedure for returning a Product. For any Product purchased direct through Silver Ticket Products, the Return Period of thirty (30) days from the date the Product was received by the End-User applies. Any eligible Product to be returned during the Return Period must be returned to an authorized retailer with prior written notification and an assigned return authorization number from the point of purchase. For non-warranty return claims, the End-User is responsible for paying the return shipping. For more information on non-warranty returns, click here.

Will call warehouse product pickup & product returns

This service is unavailable.  Products may only ship from and ship to the warehouse.  The warehouse is a shared warehouse and does not allow the public to visit the warehouse.  All orders will only be shipped.  Any returns must be returned with an approved email, and shipped by an authorized shipping company - FedEx, USPS, UPS, DHL and large freight providers.  

Product sizes

Our team does its best to make sure the products match the dimensions shown in the drawing.  Drawings may vary up to 1/4".  We suggest having more space than the drawing dimensions show to fit your screen.


Silver Ticket Products reserves the right to request information from the End-User before a repair or return is authorized and also the right to examine a returned product before replacing it.

Products must be installed in a climate controlled room.  Issued caused by fluctuating temperatures or other natural causes are not covered under the warranty of the product.  

Manufacturer Contact Information