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Return Policy

Returns & Refunds

Thanks for shopping at Silver Ticket Products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Sale Items

Sale items cannot be refunded. Only regular price items can be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. All open-box items are subject to a 15% restocking fee that will be deducted from your refund amount. Upon receiving the item, we will notify you on the status of your refund after inspecting the item. Since shipping costs are non-refundable, you must pay the cost of return shipping.

If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

How to Return Your Item

To return an item purchased through an authorized retailer, please follow their respective return procedure.

To return an item that was purchased through our online web store, please visit our Support Page and follow the instructions. You can also contact us directly at support@silverticketproducts.com if you have any questions.

Exchanges

We cannot facilitate a direct product exchange. If you ordered the wrong product, you must return the one you have (subject to the return policy above) and then submit another order from the online store for the new product.